# What Should I Expect? We appreciate your signing up with the **Online Forms** service and we want you to know what to expect. Once you sign up with us, you should hear back within 24 business hours, depending on how long it takes us to contact your veterinarian. If this is the first time you've opened an account with us, you will also be importing your adoptable animals and creating your first online form. You've got a lot to do! :::success **Where do I find it?** To open the Online Forms feature, go to **Features > Online Forms** in your account interface. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/77a70a1d-01f7-4798-a98b-cf5c99888a48/image2018-6-7_14-38-30.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261023%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261023T193000Z&X-Amz-Expires=86400&X-Amz-Signature=d49dcf85d857a87ecd3253d81895e1b4aa9119c358a889fcb269660663dd347a&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =317x316") ::: Once you've become familiar with your account, you'll want to create at least one online form. Forms can be applications or tracking forms, such as adoption application, foster applications, requests to borrow equipment, requests for trap-neuter-vaccinate-release (TNVR) help. You can create all the forms your organization's needs. This guide will walk you through the creation of your first online form and include lots of information about creating any additional forms you need. Each step of the process is detailed for you, and we hope you'll sail through the creation of your first form! # Where do I start? If this is your first RescueGroups.org account, it would be good to read through the [Get Started with RescueGroups.org](/collection/cb16c9ab-3e4f-429c-b96b-902fa9aebe90) guide * [Log into your RescueGroups.org Account](/doc/1287d5a2-1159-4231-bb16-630d67e0af4e) * [Get Familiar with RescueGroups.org](/doc/0f79dd0b-840c-486c-a2d0-e5709591b40b) * [How information is organized in your account](/doc/d47e9727-2a69-41a4-999b-3092450c8ce1) # Your online forms are listed in data tables  The information in your account is arranged in data tables. Online forms are no exception. Both your forms and the data you use to create them are saved in data tables and available for your use. Please review [Data tables](/doc/695658d0-b869-416d-8efb-4c56afdf1c6a) to make sure you are comfortable accessing your data this way. # How do my visitors find the forms? You can share your forms through your own website, whether that is a RescueGroups.org **Website Service** site, or your own custom website. Visitors go to your website and click a link to access your forms. * If you have the built-in default menu, there is a menu item labeled *Forms*, which opens a list of all your public forms. Visitors select the appropriate form. * If you have a custom menu, you can add a menu item with a custom name. * You can create a link to the adoption form (or any form) on a web page with information about that form. For instance, on the built-in **Adoption Information** page, you can add some text such as "*Click here to fill out an adoption application*" and link it to your form. * If you want the link to the adoption application to appear on each animal bio, you can add a link to the form in the **Animal Description** header. That header displays on all animals. Here's an example of the link to the **Adoption Information** page on an animal's description page in our **Website Service**.  ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/b43d4454-a4d8-415c-8b5c-dcac448159b6/image2018-6-7_16-17-20.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261023%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261023T193000Z&X-Amz-Expires=86400&X-Amz-Signature=1185b736137b36a2047c404f759d470518b734d1f45cf629435692d5ae361973&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =566x521") # Integrate Online Forms with Website Service If you have the RescueGroup.org **Website Service, y**ou can also add a link to your forms and applications from any of your RescueGroup.org **Website Service** web pages. Visitors simply click the link. Your forms are listed in the drop-down **Links** menu on each of your **Website Service** web pages when using the editor. Go to **Website > Web Page List**. From there, click the edit icon to the left of any of your pages to edit an existing page. The familiar WYSIWYG editor opens. By clicking the link icon, your forms display and you can select the form to link to your text. For instance, in the example above, this organization has text that says, *Fill out an adoption application*. That text is linked to the adoption application. Under Rose's photograph, they can click the adopt text, go to the **Adoption Information** page, which has been edited to include a link to the application. For more information about using the WYSIWYG editor, see our guide here[WYSIWYG Editor](/doc/62a0934e-42f6-4904-887a-a4bad6187719) ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/2fd24dc9-0290-4d9e-9a92-b32981eea74e/image2018-6-7_16-50-6.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261023%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261023T193000Z&X-Amz-Expires=86400&X-Amz-Signature=e99144989bafcfd54f02dc92659c824aa9462b24404ea9d88ee79b5ab0cefaff&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =994x676") # Do visitors have to register to fill out a form? When visitors arrive at your website, they can choose to register. Registering gives them the ability to access their **My Rescue** page, where they can see animals they are watching, or they can select **Favorite Breeds** for notification purposes. Their submitted forms are listed in their **My Rescue** page as well.  However, you can decide whether to require visitors to register before filling out a form. The first thing you do when you create a form is to create the structure for the form. Part of that structure is whether or not the form requires registration. There are benefits and disadvantages to that requirement. A few of the benefits to you are that you can add the visitors as **Contacts** and their basic contact information can be automatically added to the form they fill out.You don't need to create questions for that information.  The disadvantage is that some people may not want to register. So the choice is up to you. # Can I change my online forms once they are created? You can edit your existing online forms with some limitations. The limitations exist because you will want to retain the information given you in forms that have already been submitted with the current form. Therefore, if you want to make major changes, we recommend you create a new form.  # What kind of information can I gather on a form? You can gather demographic information, such as age and gender, personal information such as address or telephone number, and information about animal care. However, you cannot request sensitive personal information such as driver's license number, Social Security number, or credit card numbers. :::warning ***Per our Terms of Service, RescueGroups.org may not be used for the collection, storage, or processing of Personally Identifiable Information (PII) or sensitive information (in whole or in part), including but not limited to Social Security Numbers (SSN), Driver’s License numbers, state ID information, credit card numbers, mother’s maiden name, financial/bank information, passport information, and healthcare/medical information.*** ::: # Is data submission encrypted? The RescueGroups.org website service uses SSL/HTTPS. If you are using the **Online Forms** iFrame service, you could use SSL/HTTPS in the iframe tag. Regardless, you are prohibited from collecting sensitive personal information through the **Online Forms** service through our [Terms of Service](https://rescuegroups.org/terms-of-service/).