# Restore Deleted User

If a **User Login Account**'s email address is no longer valid, RescueGroups.org may delete the account to prevent large amounts of emails from bouncing back as undeliverable. Only a Site Admin can reactivate the deleted account. Your organization can reactivate a deleted user account if you are able to supply a valid and unique email address and username for the user account.


:::success
**Where do I find it?**

To reactive a deleted account, go to **Services > Account Administration > Data Recovery**. See this page for instructions on the process.

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/d4aca7d0-cff4-44e1-ad5a-e1d2f0f6dbb8/services%20account%20admin.PNG?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261024%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261024T150000Z&X-Amz-Expires=86400&X-Amz-Signature=472f896ac1fc081ccb03688c71c668ed0b0c55ab8fa8147a52224215fda6b4d6&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =353x326")

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/89964f53-5b1f-479e-8ef6-fdbc04f9f172/data%20recovery%20image.PNG?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261024%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261024T150000Z&X-Amz-Expires=86400&X-Amz-Signature=e15f0e7414678f71cf6e7429358bb74443782e2a4b5dfc5c32f8b17042296ebe&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =106x41")  

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# Why has my user's Login account been deleted?

There are several causes for why a user account may have been deleted. Below are the most common:

* A Local **Site Admin** may have deleted the user account, for example, if the user was no longer active with the organization.
* If a **User Login Account**'s email address is no longer valid, RescueGroups.org may automatically delete the user account to prevent large amounts of emails from bouncing back as undeliverable.
* RescueGroups.org may have deleted a user account if it was deemed a duplicate user account. RescueGroups.org no longer allows user accounts with duplicate email addresses or usernames, per organization. We communicate to the organization before taking this action, however. 

# Reactivate a User Login Account

To reactivate a deleted user, a local Site Admin must complete the following steps:


1. Log in at RescueGroups.org and go to **Services > Account Administration > Data Recovery.** The resulting page lists all your options for data recovery.
2. Click  the **Users** link in the list.  
     
   ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/c5e976f8-ffdd-4a53-a866-3d99d6d60da4/data%20recovery%20list.PNG?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261024%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261024T150000Z&X-Amz-Expires=86400&X-Amz-Signature=8309196ca1aa8db70172b0447609c8e24e1dad16fe93273577f74a40d12a713e&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =237x283")
3. Locate the relevant username in the **Users** **Data Recovery** list and click the **User Name.**
4. On **User** account page for that user, notice the user's status is listed as *deleted*. Click the **Edit** button.  
     
   ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/42813e28-2e81-4002-ba3f-16d108d304ba/deleted%20user.PNG?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261024%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261024T150000Z&X-Amz-Expires=86400&X-Amz-Signature=280447a8bad22209d9d407d2b301b7506d4b3780d2f71aff49ee3370080de798&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =107x35")  
   ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/5f5c5b2f-8b82-45e7-afb0-d8c5f9856478/click%20edit.PNG?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261024%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261024T150000Z&X-Amz-Expires=86400&X-Amz-Signature=c3ebc58e64738b01ca2351e82c18d2130ea41acd81b0056b31b51b6426b91107&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =204x41")
5. Verify that the user account email address is correct, or update it as needed.

   
:::info
   If the email address or username is a duplicate of any other user account (active or deleted) in the organization, then it cannot be reactivated. If needed, edit the email address and/or username to ensure these fields are unique when reactivating the user account. 

   :::
6. Change the user **Status** to **Active**.  
   ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/b6ad8e39-84b1-4908-bbc8-cd3e9f8ba6d3/changing%20status.PNG?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261024%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261024T150000Z&X-Amz-Expires=86400&X-Amz-Signature=c828f6d190c8d3cbdd114e0df7824ec91c3995abc9738be7990df30bd8aa845a&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =386x158")
7. Click the **Save User** button in the lower left.
8. Click the **Reset Password** button to send the user a notification of their account credentials.