FTP Account
FTP, or file transfer protocol, is used to transfer files between a computer and a server, like our RescueGroups.org server.
Where do I find it?
You can find the FTP page by going to Services > FTP Account.
Click here for more information about FTP permissions
The following actions are available for the FTP feature with the specified service and user roles:
Action | Description | Services | User Roles |
Request an FTP Account | Able to request an FTP account | FTP | Site Admin |
Reset FTP Account Password | Able to reset the FTP account password | FTP | Site Admin |
RescueGroups.org provides an FTP account to use with our services. The FTP account can be used to:
Import animal data and pictures into the RescueGroups.org system
Download animal data and pictures that were exported from RescueGroups.org
Activate your FTP account
To create your organization's FTP account, go to the FTP page.
Remember your FTP password!
You can always find your FTP account information by going to the Services > FTP Account page. The information is available to Administrators.
Use your FTP account
To transfer files to and from your FTP account you'll need to use an FTP client. There are a lot of different FTP clients out there, and you can use any of them. If you need a suggestion, you might try Core FTP LE. You'll want to download and install the free version.
You could also use Internet Explorer or the Firefox web browsers to connect to the FTP server. To do that, simply enter the following in the browser's address bar: ftp://ftp.rescuegroups.org.
When connecting to the RescueGroups.org FTP server you'll need to use the following information:
FTP Server Name (Host): ftp.rescuegroups.org
FTP User Name: Your organization's account number
FTP Password: Your organization's FTP password
Please note that your FTP username and password are NOT the same as what you would use to log in to your RescueGroups.org service. If you don't know your FTP password you'll need to contact RescueGroups.org support.
Once connected to the FTP server you will be able to copy files from the RescueGroups.org server to your computer. If you use Core FTP LE you will see your computer (your desktop) on the left-hand side and the remote FTP server on the right-hand side. You can drag and drop files from the one side to the other to transfer between the computers.
If you are using your web browser you can right-click a file and save it to your computer. If you plan to download a large number of files you would be better served using an FTP client.
Using a web browser, you cannot export, only view, images.
Upload data to your RescueGroups.org FTP account
To upload a data file for import, do the following:
Activate your organization's FTP account.
Upload your data file (CSV) to the import directory.
Upload your animal pictures to the import/pictures directory, if necessary.
When uploading the data file to the FTP account, be sure to use the exact same data file name you specified when creating the Import account. These names are case sensitive.
The animal data file should be uploaded into the import directory. If you don't see an import directory in your FTP account you can create it with your FTP client.
If you are uploading animal pictures to be processed, place the images in the import/pictures directory. If you don't see an import/pictures directory in your FTP account you can create it with your FTP client. Be sure the file names are the exact same name as specified in the import file. These names are case sensitive.
The RescueGroups.org Import Account feature processes import files about once an hour. Pictures are processed shortly after the data is imported. The entire process can take up to two hours.