# Email Messages

Default, generic email messages for specific circumstances are available from your website. These messages can be changed to custom messages which you can assign to the appropriate circumstance.

Site Messages are used by the website to allow you to select a custom email message to send in place of the website’s default/generic email message.



:::success
**Where do I find it?**

You can find the [Email Messages](https://manage.rescuegroups.org/sitemessages) page by going to **Features > Email Messages**.

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/9c2c36f9-b87e-4a87-adea-a1efa9eb5c95/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261024%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261024T150000Z&X-Amz-Expires=86400&X-Amz-Signature=05613ecbcd9b9eb5d8cb80eba4d99d06598f1161081b493294fbdaa8c03f9c80&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =315x313")

:::


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==Click here for information on permissions==

The following actions are available for Site Messages with the specified service and user roles:

| Action | Description | Services | User Roles |
|--------|-------------|----------|------------|
| View   | Able to view the current Web Site Messages. | Web Site | Content Admin |
| Add    | Able to add a Web Site Message. | Web Site | Content Admin |
| Update Assignments | Able to update the Web Site Message Assignments. | Web Site | Content Admin |

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# Create a custom email message


 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/88cb4741-5fe4-4255-a383-5fc45b2a608f/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261024%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261024T150000Z&X-Amz-Expires=86400&X-Amz-Signature=72463120d38c897cf54f7cf7dc53959495503273da1bb63188567b32eada9342&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =734x242")


1. Click **Add a Message**.  
2. Enter a **Name** for the custom email message.  
3. Enter the **Subject** and **Body** of the custom email message.  
4. Click **Save Message**.

Once you have created a custom email message, you can assign that new email message to any of the available events. To assign a message, click **Message Assignments** from the **Site Email Messages** page.

# Set message assignments

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48da3d2a-9a3a-434b-824b-a6018154f31c/5432ae0a-f554-4216-8fba-20c2d49e173d/Screenshot%202026-09-22%20at%209.33.30%E2%80%AFPM.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261024%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261024T150000Z&X-Amz-Expires=86400&X-Amz-Signature=ffcee80f7d3465039e45ec73c5925253a68f9e84687fbe46c59bb0c2de812b7b&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =643x758")


On the **Message Assignments** page you can select the message to use for each of the following types of email messages. You can also enter a custom *from* email address. If you do not enter a *from* address the message will be sent from your organization's email address.

### **Contacts, Registration Invitation**


:::tip
For Website Service Only

:::

Select the email message you want to send to people you add as contacts on your web site, and choose to send them a registration invitation. This email message should invite the person to register on your web site, and should include a link to your site.

### **Online Form Applicant Contact**


:::tip
For Online Forms and Website Service Only

:::

Select the email message you want to load on the **Contact Applicant** page. This email will act as a template which can be changed before it’s sent.

### **Inventory Loan Due Date Reminder**

Select the email message you want to send to contacts who have an upcoming due date for a borrowed/loaned inventory item.

### **Sponsorship Thank You Message**

Select the email message you want to send to people when you add/confirm an animal sponsorship.

### **Sponsorship Expiration Message**

Select the email message you want to send to people when a sponsorship is expiring.