# Create a Mailbox without a Greeting

:::info
Only Voice Mail Admins and Site Admins can manage voicemail activities in your RescueGroups.org account. Learn more about [Security Roles](/doc/708108be-4411-4ea9-b80c-f7ceb14ba796) 

:::


Each of your individual voice mailboxes may have a separate greeting. However, you may not want each mailbox to have its own greeting. For example, you might say in your main greeting, “press 1 to leave a message for the events coordinator,” and you might not want another greeting on that mailbox.  


:::tip
If you create a mailbox without a greeting you will not be able to login to the mailbox using your phone. Since there's no greeting there's no opportunity to press \* to enter the administrative menu of the mailbox.

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To configure a mailbox without a greeting, follow these instructions:


1. Dial your voice mail phone number
2. At your main greeting (or the message about "test number"), press **\***
3. Enter your Master Admin Password when prompted and press **#**
4. From the admin menu, press the number for the mailbox greeting you would like to record (you must have already created the mailbox)
5. Press **2** to set the mailbox to not use a greeting
6. Press **0** to exit the mailbox greeting menu