Create a Mailbox without a Greeting

Only Voice Mail Admins and Site Admins can manage voicemail activities in your RescueGroups.org account. Learn more about Security Roles


Each of your individual voice mailboxes may have a separate greeting. However, you may not want each mailbox to have its own greeting. For example, you might say in your main greeting, “press 1 to leave a message for the events coordinator,” and you might not want another greeting on that mailbox.  

If you create a mailbox without a greeting you will not be able to login to the mailbox using your phone. Since there's no greeting there's no opportunity to press * to enter the administrative menu of the mailbox.

To configure a mailbox without a greeting, follow these instructions:

  1. Dial your voice mail phone number

  2. At your main greeting (or the message about "test number"), press *

  3. Enter your Master Admin Password when prompted and press #

  4. From the admin menu, press the number for the mailbox greeting you would like to record (you must have already created the mailbox)

  5. Press 2 to set the mailbox to not use a greeting

  6. Press 0 to exit the mailbox greeting menu