The Calls feature through Website Service has additional helpful features! Please review how Calls work in RescueGroups.org.

Enable the Contact Us Form for visitors to your website

The Calls feature has the ability to offer visitors to your website the option of filling out a form to request a call. This may work better for your organization than receiving an email from a visitor. The requests can be immediately assigned to a volunteer or volunteers for handling.

To enable the option of allowing website visitors the opportunity to request a call, you must first enable the Contact Us Form. When a form is completed, a call is created.

Where do I find it?

 You can enable the Contact Us Form on the Website Settings page by going to Website > Settings > Contact Info Page.

Some organizations also use this feature for outgoing calls that need to be made. For example, if a vet check or reference check needs to be made, the adoption coordinator could enter a Call so that it can be assigned to a volunteer for completion.